1- Orders received through our sales representatives are only valid after our written acceptance.
2- The merchandise is sent at buyer’s risk and account.
3- The color and images of the series shown in the catalogue are purely indicative.
4- Our products are subject to shade and caliber variation, as well as tolerances as per the european norm in force.
5- We will not be held responsible for any items once these have been laid out.
6- Our guarantee applies only for tiles that are not installed.
7- We reserve the rights to change prices with a previous notice.
8- Payment are strictly made to ROIG CERÁMICA, S.A.(ROCERSA), except in those cases when we delegate in writing to be effected to an authorized person. Energy surcharges and the amount of pallets shall not be taken into account in the calculation of any bonus, discount or rebate.
9- Any overdue payments for 10 days will be considered as insolvency, and in such a situation we reserve the rights to put any pending orders on hold, and take legal action if considered convenient, and all expenses incurred will be at debtor’s account.
10- The goods listed on every invoice remain property of ROCERSA, until these have been cleared in full, this applies to any transactions made with agents or third parties too.
11- The merchandise must be removed from our facilities within a maximum period of 7 calendar days from the time ROCERSA informs you that the merchandise has been made available. If the merchandise is not collected within this period, ROCERSA will issue an invoice for all the products made available.
Likewise, ROCERSA shall be compensated for each day of delay in the withdrawal of the merchandise in the amount of €0.1/day/pallet, taxes not included. This invoice will be issued on a weekly basis and must be paid within a maximum period of 7 calendar days.
The goods not withdrawn within 12 weeks will be destroyed or transferred by ROCERSA to a third party free of charge or at no cost, without any compensation or refund being requested from the buyer, who will assume all the costs incurred, all of this as a penalty clause, without prejudice to any actions that may correspond to ROCERSA for the non-compliance and the damages caused.
In the event of cancellation of the order, once it has been manufactured, ROCERSA will issue an invoice for a penalty of 25% of the total amount of the cancelled goods, which must be paid within a maximum period of 7 calendar days.
12- In case of litigation this will be submitted trough the court of justice in Castellon All the goods will be considered as accepted & received by the customer once these leave the factory, and these will be sent by order of the customer and at his own account and risk any breakage or missing items are to be claimed to the transport company carriers are responsible for breakage and / or underweight / overweight
13- The liability of ROCERSA may not be called into question in the event of the occurrence of a case of force majeure preventing it from performing its obligations under its relationship. Any event beyond its control which could not reasonably be foreseen and whose effects cannot be avoided by appropriate measures constitutes a case of force majeure. Without this list being exhaustive, the following events shall be considered as force majeure terrorism, war, riot and revolution, sabotage, requisition, confiscation, embargo and expropriation, epidemic, pandemic, major climatic events, natural disaster such as violent storm, earthquake, explosion, fire, fuel shortage, boycott, strike and in particular transport strike of any kind, acts of authority, whether arbitrary or not, increases in supplies or energy costs that make production impractical or unprofitable, and the existence of employment regulation plan (ERE), even temporary (ERTE).
In the event of the occurrence of a case of force majeure, ROCERSA, as soon as possible after the occurrence of the event, would notify of the occurrence of the force majeure event. The performance of the obligations affected by the force majeure event shall then be suspended for the duration of the said force majeure event, and its obligation to deliver the ordered products shall be suspended, reduced or cancelled for the duration of the force majeure, starting from the day on which it invoked the force majeure.